Why Benchmarking Matters For Your Team!
Today, let's dive into a topic that's not just about hitting targets but also about turning up the banter and fun in the workplace – Benchmarking! I know, I know it can be hard to understand bench-marking so let’s break it down!
Picture this: You and your team are on a quest, a quest for greatness! But how do you measure that greatness? That's where benchmarking swoops in like a superhero with a cape made of data!
So, what's benchmarking from my perspective? Well, It used to be comparing your achievements to those of others in your industry or even within your own company…. But i see it as little mini-goals that helps you achieve a consistent experience for your customer that ADDS to your team culture!
It's not just about seeing who's ahead or behind; it's about setting the bar high and then high-fiving each other when you surpass it!
First off, let's talk about the vibe. You know that feeling when you're playing a game and you're just about to beat your high score? That adrenaline rush, that electric buzz in the air? That's the kind of energy benchmarking brings to the table. It's like turning your work into a friendly competition, but instead of a trophy, you get... well, maybe a promotion or some bragging rights!
But it's not just about the thrill of the chase; it's also about fostering a culture of continuous improvement. When you see how others are doing in the team you get insights into what's working for them and where there's room for improvement.
And let's not forget about the power of teamwork! Benchmarking isn't about one lone wolf trying to outshine everyone else; it's about the whole pack working together to reach new heights. It's like being part of a relay race, where each team member passes the baton and pushes the team closer to victory.
Plus, benchmarking can be downright inspiring! When you see another team crushing it, it's like a friendly nudge saying, "Hey, you can do this too!" It's like having your own personal cheerleading squad, except instead of pom-poms, they're waving spreadsheets and PowerPoint presentations.
And here's the kicker: benchmarking doesn't have to be all serious and stuffy. Throw in some friendly banter, maybe a little trash-talking (all in good fun, of course!), and suddenly, work feels less like... well, work, and more like a game you actually want to play.
So, step one is to DEFINE HOW YOUR COMPANY CULTURE with your mission, vision and values.
Step 2 is to look at WHAT STANDARDS will help you achieve that.
Step 3 Turn those standards into numbers/mini goals and steps for your team to take everytime they do a repetitive task.
Here are some benchmark examples from clients recently.
How many rings the company phone makes before its answered
How many client reviews the team gets in a week
How many ‘connection points’ there are in emails sent
Turn around time for quotes
You can then keep the game going by checking in and rewarding people hitting the benchmark in your team meetings!
Benchmarking isn't just about numbers and graphs; it's about injecting some excitement and friendly competition into your workday. So go ahead, set those goals, chase those targets, and who knows? You might just find yourself sprinting past the finish line with a big, goofy grin on your face. Let the games begin! 🏆